FAQ’s

The Most Common Frequently Asked Questions By Our Customers:

  • When is your rental season?

    March to October

  • How much does a rental unit cost?

    All of the prices and terms & conditions for our motor home rentals can be found on our website. Use the Quick Quote Form to receive a quote from one of our Rental Representatives.

  • What is the cost of kilometers?

    Kilometer Packages may also be purchased up to and/or on the day of pick up

    • 300 Kilometre Packages – $105.00 + Tax
    • 700 Kilometre Packages – $245.00 + Tax
    • Additional Kilometers are – .40 cents each
  • What deposits are required?

    A non-refundable deposit of $500.00 is required at the time of booking. This deposit will be applied toward your rental charges. The balance of your rental is due at least 30 days prior to the pick up date.On the day of the pick up we require a cleaning deposit of $150.00 and a $500.00 pre-authorized security deposit. If your reservation does not include our CDR/VIP Insurance, the security deposit will be $7500. Deposit can be made with a Visa, MasterCard or American Express credit card. Cheques, prepaid credit cards and ATM cards are NOT accepted for deposits. Deposits are refundable upon vehicle check-in if it has been returned: on time, un-damaged, clean, equipment complete, holding tanks empty and fuel tank full. Deposits will be refunded in the same way they were given.

  • Is there a charge for the generator?

    Yes if you require a generator please inform us at the time of the booking, a $50 surcharge will apply.

    Please note NOT all vehicles are equipped with a generator

  • Do I need a special driver's license to drive a Motor Home?

    The renter and nominated drivers must hold and produce driver’s licenses valid for the period covered by the rental. Visitors to Canada may use valid licenses from the country of their residence or a current International Driver’s License. Those under 25 years of age or over 75 years of age may not drive without special permission from the rental station

  • When can I pick up the Motor Home?

    Motor home pick ups are done between 10:00am-12:00pm, Monday through Saturday (Sunday closed). Trailer pickups are done between 1:00pm-3:00pm Monday through Friday and 1:00pm – 2:00pm Saturday.

  • What kind of Motor Homes do you rent?

    Our web site lists all of the types and sizes of vehicles we rent. All of our rental vehicles are listed under the category: RV Rental Fleet.

  • Is it difficult to drive a Motor Home?

    Motorhomes, handle much like a car, especially the “B” class which has a van chassis.

  • Are Motor Homes difficult to hook up?

    No. Time will be spent to acquaint the renter with the use and operation of the vehicle. This will cover all aspects necessary for the enjoyment of a recreational vehicle.

  • Does the Motor Home come equipped with pots and pans?

    No, but we rent 2 types of packages for bedding and cookware.

    1. Convenience Kits – The $85 per person/per trip (max charge = 4 kits / $340 covers the following:

    Per Person:

    • 1 Duvet
    • 1 Duvet Cover
    • 1 Sheet (per bed)
    • 1 Pillow & Pillow Slip
    • 1 Bath Towel
    • 1 Hand Towel
    • 1 Face Cloth
    • 1 Bath Mat
    • 1 Large Plate
    • 1 Cereal/Fruit Bowl
    • 1 Cup
    • 1 Glass
    • 1 Knives
    • 1 Forks
    • 1 Tablespoons
    • 1 Teaspoons
    • 1 Steak Knife
    • 1 Egg Cup With Spoon

    (We always include 2 extras of each item/vehicle)

    Per Vehicle:

    • 1 Set Of Pots And Pans
    • 1 Frying Pan
    • 1 Set Of Bowls
    • 1 Meat Platter
    • 1 Can Opener
    • 1 Cork Screw
    • 1 Whisk
    • 1 Spatula
    • 2 Carving Knives
    • 1 Peeler
    • 1 Serving Spoon
    • 1 Cooking Spoon
    • 1 Cutlery Tray
    • 1 Cutting Board
    • 1 Kettle
    • 1 Coffee Maker
    • 2 Tea Towels
    • 1 Pair Rubber Gloves
    • 1 Sieve Or Stainer
    • 1 Broom And Dustpan
    • 1 Flashlight / Tool Set
    • 1 Fire Extinguisher
    • 1 Pair Of Scissors
    • 1 Axe
    • 1 Cleaning Cloth
    • 1 First Aid Kit
    • 1 Pot Holder Set

    Dishes Only – For a flat fee of $90. We rent out all of the above with the exception of linen/pillows/duvet/towels. This is a great value for customers who want to bring their own sleeping bags.

  • Are there levellers provided?

    Levelling blocks are included in the vehicle.

  • Besides the rental cost are there any other charges I will incur?

    There is tax on rental charges and any kits you order. You will also be asked to pay fuel and cleaning/dumping deposits at the time of pick-up.

  • Does the Motor Home come with a TV or Stereo?

    There is an AM/FM radio in the dash. Televisions with built in DVD players are available for rent for $70.00 (subject to availability, please reserve in advance).

  • Are there rollout awnings on the Motor Home?

    No. You may wish to bring your own canopy or request shaded sites at campgrounds.

  • Are pets allowed in the Motor Homes?

    No, Animals are NOT permitted in our vehicles. There will be a minimum fine of $150 if you carry a pet in your rented vehicle.

  • Is there a limit to how many people can ride in the Motor Home?

    Yes. You may only have as many passengers as there are seat belts in the vehicle. Please refer to our rental fleet for the number of seat belts in each vehicle.

    • Never exceed the maximum capacity as posted in the actual vehicle you will be using. Maximum capacity includes the vehicle, all fluids, all occupants and their gear.
    • All passengers should use the provided seat belts. The total number of seat belts will vary according the vehicle and according to the floor plan of the actual vehicle you are using.
    • Child safety seats should be used where applicable. The installation and use of these seats should follow the recommendation of the child seat manufacturer.
    • Overhead areas designed only for sleeping should not be occupied while the vehicle is in motion.
    • The vehicle should be properly secured prior to travel. This includes locking the doors and dead-bolting them where applicable. Stow the entry step and secure the outside compartments.
    • We ask that you use good judgment and prudence in your decisions

    You Are Required To Comply With Applicable Law

  • Are there facilities close to the Rental Centre where we can purchase supplies, propane and dispose of holding tank contents?

    The staff at the rental centre will be glad to direct you to the closest shopping centre, fuelling facilities and waste treatment centre.

  • Can I park my car at your Rental Centre while we travel?
    We have an offsite storage facility where you may park your car during travel. Please note that you will need to take your vehicle to this site as well as pick it up from this site upon return. We are unable to transport your car for you. Storage facility is located within 1km of our station.
    Please also bring a spare key to leave on file.
    Limited parking is available, please request at time of booking.
  • Can we leave our luggage at the rental location?

    Yes.

  • Are we allowed to travel into the United States?

    Yes, travel in the U.S. is allowed.

  • Travel Not Allowed?

    Parking in Montreal and Ottawa is not allowed (except for specified campgrounds).

    Motor homes are not permitted on Dempster Hwy, Inuvik, Northwest Territories, Mexico or Death Valley. Alaska and Yukon, Cassiar Hwy, Alaska Hwy only with Northern Surcharge (conditions apply). RV’s are not permitted on roads designated on the official provincial or state maps as “other roads gravel or dirt”.

  • Can we travel one way to our destination or do we have to travel round trip?

    You must travel round-trip; we do NOT take one-way reservations.

  • How do I pay for rental?

    We accept Cash, Debit, Visa, MasterCard, and American Express. Please note that security and cleaning deposits MUST be made with a credit card.

  • Can I tow my car or boat behind the Motor Home?

    No, we do not allow towing.

  • How much does it cost to stay in campgrounds?

    Campground rates vary based on time of year and what facilities they offer. Generally you can expect to pay between $10 and $50 per night. Please note that a daily entrance fee may be applicable depending on the park/campground.

  • What kind of facilities might a campground offer?

    Campgrounds may offer electric, water, sewer hook-ups, washrooms, showers, washer, dryer, swimming pool, playground, BBQ pits, on-site convenience store. Most provincial parks only offer electrical or non-electrical sites.

  • What if I return the vehicle before the date it is due?

    No refunds will be made for early returns or late pick ups.

  • What if I am late in returning the vehicle?

    Vehicles must be returned between 8am – 10am on the final day (Saturdays between 9-10). A rate of $50/hour will be charged for each hour overdue. Please contact our office if you will be late.

  • Do you have baby car seats and cribs available?

    No we do not have car seats available for rent but we do have bed rails available for rent. Please book bed rails in advance as numbers are limited.

  • Is it safe to drink the water from the Motor Home Tank?

    No, we do not recommend this. It is difficult to know if the water is potable when you fill the tank at a variety of locations. We recommend you use bottled water for drinking and cooking. The water from the tank is fine for washing and bathing.

  • What if I am involved in an accident?

    You must contact Owasco RV Rentals within 24 hours of an accident and make a full report in writing as well as file a police report.

  • What if the Motor Home breaks down?

    Owasco RV provides a toll free 24 hour road side assistant number to all customers. All repairs in excess of $75 must have prior approval from our customer service department.

  • Are there bike racks?

    Yes there are bike racks available for rent at a charge of $2.00 per day with a maximum charge of $30.00. These must be reserved in advance as numbers are limited.

    Available for motor homes and vans only*

  • I am Travelling from out of town, how do I get to Owasco?
    Staying Downtown Toronto?
    Owasco offers free transfers to/from Whitby GO Train Station Monday through Saturday. The Go Train runs daily with departures every 30 minutes direct from Toronto Downtown to Whitby and Whitby to Toronto Downtown. Whitby GO Train Station is located just 5 minutes from our Rental Station.
    The customer convenience and ease is unbeatable with the Go Train, and with rail lines running directly next to Lake Ontario customers will enjoy a very scenic route before arriving at our station.
    Staying at the Airport?
    The Union Pearson Express runs directly from Pearson airport to Toronto’s Downtown Union station, with trains departing every 15 minutes. From Union Station customers can travel on the GO Train to the Whitby Go Station which is located 5 minutes from our Rental Department.
    Clients may view GO and UP Train schedules at any time via website at www.gotransit.com and https://www.upexpress.com/. Or may download the mobile app onto their cellular device.
    In addition we do offer transfer services. Transfers include: Pick up at certain Airport hotels Monday through Saturday. Drop off at the Toronto Pearson Airport or drop off at airport hotels Monday through Sunday.
    Transfer times are between 10:00am and 2:00pm, Customers must contact us at least 1 day prior to pick up to arrange time. Additional charges will apply for transfers.

     

  • What if I have to cancel my reservation?
    If Cancelled Fee
    Booking time to 30 days prior to pick up $500
    29 days or less prior to pick up Full rental fee
    No show No refund

    Owasco will not refund any reservation cancelled, missed or otherwise as a result of war, act of terrorism or mother nature.

    No fee is charged when cancelled within 3 days of making the reservation provided it is not within 30 day prior to pick up date.

    Booking time to 30 days prior to pick up: $500

    30 – 16 days before pick up: 60% of rental charges

    15 – 1 day(s) prior to pick up: 75% of rental charges

    No show: 100% of the rental

    Owasco will not refund any reservation cancelled, missed or otherwise as a result of war, act of terrorism or mother nature.